While working as a UXUI Design Consultant at TCS, I had the opportunity to work on a digital transformation project with Lloyd's Bank Motor Finance as a Service Designer. Me and my colleague, Chigozie Ofor, mapped existing service design blueprints and customer journeys to facilitate workshops of around 20 stakeholders. The goal was to transform and improve the existing journeys and blueprints to become more efficient and user-friendly.
I’m grateful for this experience as it allowed me to continue to grow my communication skills and learn about service design from first-hand experience.
